Technical Writer

Senior and Intermediate

  • Category: Communications
  • Location: National Capital Region
  • Employment Type: Contract

MGIS Inc. is a proud supporter of the Canada Border Services Agency’s Travellers Project Portfolio Directorate for the Delivery of and Management of Mission Critical Systems.

Canada Border Services Agency (CBSA) is responsible for providing integrated border services that
support national security and public safety priorities and facilitate the free flow of persons and goods,
including animals and plants that meet all requirements under its legislation. Under this mandate, CBSA
enables effective and efficient border management through the design, development, implementation,
delivery and operation of innovative solutions, science and technology for the major issues facing border
management today and in the future.

CBSA provides effective management of Canada’s border through the strategic development, application
and oversight of Information Technology and Information Management services. Integrated IT services
are administered across Canada, including headquarters and seven regional locations – Atlantic, Quebec,
Greater Toronto Area, Northern Ontario, Southern Ontario, Prairie and Pacific.

On February 4, 2011, the Prime Minister of Canada and the President of the United States issued a
declaration called “Beyond the Border: A Shared Vision for Perimeter Security and Economic
Competitiveness”, also called the “Declaration”. The Declaration established a new long-term partnership
built upon a perimeter approach to security and economic competitiveness. This means working together,
not just at the border, but also beyond the border to enhance our security and accelerate the legitimate
flow of persons, goods and services. Leaders called for the development of a joint action plan to realize
this goal.

To optimally manage border programs, corporate maturity and operational excellence, the Information,
Science and Technology Branch (ISTB) of CBSA provides technical expertise to advance information
management; enterprise architecture; IT infrastructure and solutions; and planning and portfolio
management. Among other aspects, the ISTB provides technology leadership for a sustainable portfolio
of business applications in support of CBSA’s strategic priorities. It ensures effective delivery of
technology products, applications and services to meet business needs, while ensuring integrity and
availability of all technology infrastructures.

The Travellers Project Portfolio Directorate (TPPD) is responsible for the delivery and management of
25 mission critical systems to manage the flow of persons and goods at border entry points.

Technical Writer Tasks include:

a) Analyzing material, such as specifications (technical Statement of Work/Requirement), notes,
drawings, writing manuals, user guides and other documents to explain the requirement clearly
and concisely;
b) Modifying, validating and compiling documents such as technical publications in general,
specifications, equipment and system data lists, drawings etc.;
c) Gathering information, analyzing the subject and the audience, and producing clear
d) Studying existing material and interviewing Stakeholders;
e) Creating accurate, complete and concise documentation to communicate the needs of the
f) Assimilating and conveying technical material in a concise, effective manner;
g) Following governmental publishing guidelines;
h) Reviewing documents, drawings and associated data for conformance to established
standards by leading or participating in the drafting of project documents such as Project
Charters, Project Management Plans, Treasury Board submissions and Memoranda to
i) Planning, researching and writing manuals, specifications and other non-journalistic articles;
j) Designing the layout of the documents/manuals; and
k) Using word-processing, desk-top publishing and graphics software packages to produce final
camera ready copy.

Technical Writer Deliverables include:

a) User Training Materials
b) Standard Operation Procedures
c) Technical Publications
d) Presentations
e) Manuals, specifications and other non-journalistic articles
l) Project Charters, Project Management Plans, Treasury Board submissions and Memoranda
to Cabinet;
f) User guides and other documents

If you believe that you are a good fit for these roles, please email MGIS Director of Professional Services, Matt Page (, or complete the form below.

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