Carl Courneya

Business Analyst @ MGIS Inc.

Passionate about making a difference in peoples' lives in both business and personal environments!

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Why bother leave a message when you don’t get back to me?

Posted by on in Communication
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This seems to be a really dumb question, but this happens all the time in the business world. Most people don’t want to deal with a particular, possibly contentious situation or they have no new information to share and simply choose to ignore or procrastinate with calling or emailing back.

Make a point to respond even if you don’t have any news or different updates. At least the other person will understand that you are still working towards a result and that you can be expected and trusted to respond in a timely fashion.

Everyone always thinks the worse when there is no or limited communications happening between two parties. That is human nature to think negatively.

No one wants to share bad news with anyone. But if you make a point to respond to people in all situations, people will have confidence in you and the good news responses will be that much more appreciated.

Why is any of this common sense stuff relevant and why do we need to highlight it as being an important business issue? Believe it or not, it has long term value for you as a person and by extension your business.

Try to empathize and put yourself in the receiving person’s shoes for a moment. How do you feel or what do you think when someone ignores your calls or email messages? It can be frustrating and very discouraging at times.

Budget some of your day to address these messages and remember that you will be setting an expectation that will require your time and effort to manage. But there is a direct payoff here.

Here’s the good news.

People will usually respond to you in a similar manner and dealing with them becomes easier and more enjoyable as a direct result. Its human nature to tell others when they have had a good experience, so this reference works in your favour as well.

“Leave a message and I’ll get right back to you!” Yeah right!


Business Analyst @ MGIS Inc.

Passionate about making a difference in peoples' lives in both business and personal environments!


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