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PSIC Business Process Improvement

The Office of the Public Sector Integrity Commissioner of Canada (PSIC) was established under the Public Servants Disclosure Protection Act (PSDPA), which came into force on 15 April 2007. The PSDPA and PSIC exist to provide a means for federal public servants and members of the public to disclose potential wrongdoing in the federal public sector. The PSDPA also protects public servants who make a disclosure, or public servants who cooperate in an investigation, against reprisal.

 

The Public Sector Integrity Commissioner of Canada (the Commissioner) is the head of PSIC and has the rank and powers of a department deputy head. The Commissioner is an independent Agent of Parliament appointed by the Governor in Council after consultation with the leader of every recognized party in the Senate and House of Commons, and following the approval of the appointment by resolution of the Senate and the House of Commons. Mario Dion, a former federal parole board chair, was named as the second Public Sector Integrity Commissioner on December 14, 2010.

 

A need existed for a business process analyst to review the PSIC’s key business processes in order to identify areas where gains and cost savings could be realised, maximize value to users both internal and external, while simultaneously removing wasteful activities and practices. The objectives were to:

  • Emphasize on user satisfaction - maintain an understanding of both internal and external users’ needs and desires
  • Introduce culture of continuous improvement - seek to maximize the value-added content of all processes
  • Search for root causes
  • Provide comprehensive employee involvement Stress data-driven decisions that are based on facts rather than opinions
  • Devote resources to solving problems that present significant challenges to business success p>

 

MGIS provided PSIC with the following:

  • Conducted a thorough review/analysis of the current (as-is) key business processes
  • Provided PSIC with recommendations for areas of the key business processes that will generate measurable gains in business process efficiency, effectiveness and cost reduction
  • Developed a “To Be” workflow that will generate measurable gains, effectiveness and cost reduction
  • Presented “To Be” model to all staff and get approval from senior management including the commissioner.

 

The new model was presented at a Senior Management retreat. The model, recommendations and next steps were well received and approved.  

 

 

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